These Terms of Service (“Terms”) are a binding agreement between you (“Customer”, “you”) and [To be completed: registered company name] (“Nexioli”, “we”, “us”) for access to and use of the Nexioli website, application, APIs, and related services (the “Service”).

• Legal entity: [To be completed: registered company name]
• KvK: [To be completed: KvK number]
• BTW / VAT: [To be completed: BTW number]
• Address:
  [To be completed: street address][To be completed: postal code and city]The Netherlands
• Contact: hello@nexioli.com

By creating an account, clicking accept, or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service on behalf of a company, you represent that you can bind that company, and “you” means that company.

Nexioli helps businesses draft and manage customer support email replies using software and artificial intelligence, typically with a human Review Queue before sending. Features, limits, and pricing depend on your plan and may change over time. We may offer free, paid, beta, or experimental features; betas may be less reliable and can be changed or withdrawn.

• You must provide accurate account information and keep it up to date
• You are responsible for credentials, MFA devices, and activity under your account
• You must be at least 18 and able to form a binding contract
• The Service is for business / professional use, not personal consumer use as a private individual acting outside a trade
• Notify us promptly of unauthorized access

This section is essential. Please read it carefully.

The Service uses artificial intelligence to generate draft replies and related suggestions (“AI Output”). AI Output is probabilistic and may be wrong. It may be inaccurate, incomplete, outdated, biased, offensive, infringing, or unsuitable for your customers, industry, or legal obligations.

• No professional advice. AI Output is not legal, medical, financial, compliance, or other professional advice. Do not rely on it as such.
• Human review is the default. Drafts are generally held for your approval. Review Queue and similar controls are tools to help you supervise the Service — they do not guarantee correctness, completeness, or fitness for any purpose, and do not make Nexioli responsible for messages you approve or send.
• You own the send decision. You (and your authorized users) decide what is approved, edited, rejected, or sent. Any email sent through or as a result of the Service is your communication to your customer, not Nexioli’s.
• Automatic sending. If you enable optional automatic or threshold-based sending, you expressly instruct Nexioli to send AI Output (or related content) without per-message human approval. You accept the heightened risk, and Nexioli is not liable for those sends.
• Knowledge and training inputs. Draft quality depends on the data you connect (company profile, knowledge, past mail, guardrails). You are responsible for the accuracy, legality, and freshness of that input. Nexioli does not warrant that the AI will “learn”, adapt, or use knowledge perfectly.
• No liability for AI acts or omissions. To the maximum extent permitted by law, Nexioli is not liable for any claim, loss, or damage arising from AI Output, including customer complaints, lost sales, regulatory issues, defamation, privacy incidents in message content you send, or reliance on incorrect drafts — whether or not a human clicked approve.

“Customer Data” means data you or your users submit to the Service, including account content, company knowledge, connected mailbox content, and drafts/edits.

• You retain your rights in Customer Data
• You grant Nexioli a worldwide, non-exclusive license to host, process, transmit, display, and create derivative works (such as embeddings, drafts, and indexes) from Customer Data solely to provide, secure, maintain, and improve the Service
• You represent that you have all rights and lawful bases needed to connect inboxes, process end-customer personal data, and use the Service (including under GDPR and e-privacy rules where applicable)
• You must not upload or sync unlawful, infringing, or harmful content
• You are responsible for your relationships with your end customers and for the content of emails you send them

If you connect third-party services (such as Google / Gmail), you authorize Nexioli to access and use those services as needed for the features you enable. Your use of third-party services remains subject to their terms and privacy policies. We are not responsible for third-party outages, API changes, or permission revocations. You can disconnect integrations; some data may remain in backups or logs for a limited period as described in the Privacy Policy.

You must not (and must not allow others to):

• Use the Service unlawfully or to violate others’ rights
• Send spam, phishing, malware, or deceptive communications
• Attempt to bypass security, MFA, rate limits, or plan limits
• Reverse engineer the Service except where mandatory law allows
• Resell, sublicense, or provide the Service to third parties except as we expressly allow
• Use the Service to build a competing AI support product using our non-public features or data
• Misrepresent AI Output as solely human-written where disclosure is legally required

We may suspend or terminate access for violations or risk to the Service or others.

Free and paid plan features and limits are described on our pricing pages or in an order form. Paid plans (when enabled) are billed as stated at checkout or in your agreement. Fees are generally non-refundable except where required by law or we expressly agree. We may change prices or plans with reasonable notice for renewals; continued use after the effective date constitutes acceptance where permitted. Taxes may apply.

Nexioli and its licensors own the Service, software, branding, and documentation. Except for the limited right to use the Service under these Terms, no rights are granted. You must not remove proprietary notices. Feedback you provide may be used by us without obligation to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND AI OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR USE CASE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXIOLI AND ITS DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE OR AI OUTPUT, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) EUR 100 IF YOU ARE ON A FREE PLAN.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law (including intent or gross negligence where such exclusion is invalid).

You will defend, indemnify, and hold harmless Nexioli and its personnel from and against claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) Customer Data; (b) your emails and other communications to end customers; (c) your use of AI Output, including approved or automatically sent messages; (d) your breach of these Terms or law; and (e) disputes between you and your end customers or users.

You may stop using the Service and close your account as available in the product or by contacting us. We may suspend or terminate the Service or your access immediately if you breach these Terms, create risk, or if we must do so for legal or security reasons. We may discontinue the Service with reasonable notice where practicable. On termination, your right to access the Service ends; provisions that by nature should survive (including AI disclaimers, liability limits, indemnity, and governing law) will survive.

These Terms are governed by the laws of the Netherlands, excluding conflict-of-law rules. The courts of [To be completed: city for competent courts], the Netherlands, have exclusive jurisdiction, without prejudice to mandatory consumer protections that cannot be waived if they exceptionally apply.

• These Terms are the entire agreement regarding the Service and supersede prior terms on the same subject (except a signed enterprise agreement that expressly controls)
• If a provision is unenforceable, the remainder stays in effect
• Failure to enforce a provision is not a waiver
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets
• We may update these Terms by posting a new version; material changes will be indicated by updating the “Last updated” date and, where appropriate, additional notice. Continued use after changes become effective constitutes acceptance where permitted by law

Questions about these Terms: hello@nexioli.com.