Features
Everything a support employee needs
Not a chat widget bolted onto your website. A complete system built around how real customer support work actually happens.
Smart Inbox
Every customer conversation from Gmail lives in one organized place, with full context on every thread — no more digging through search.
- All Gmail threads in one unified view
- Full conversation history for every customer
- Status at a glance: open, answered, needs review
- Aiden ColeNeeds review
- Priya NairAnswered
- Marcus WebbAnswered
- Elena RuizOpen
Review Queue
When Nexioli isn't sure, the reply waits here. Approve as-is, edit, or skip.
- Catches replies it's not sure about
- Edit before you send
- See how sure Nexioli is on every reply
Priya Nair
89% confidentDo you ship to Canada?
Yes — we ship to Canada with delivery in 5–8 business days. Duties and taxes are calculated at checkout, so there are no surprise fees on arrival.
Company Knowledge
Nexioli answers using your website, FAQ, and uploaded policies — never generic information from the open internet.
- Import your website and documents in minutes
- Answers pulled from your content — not the internet
- Shopify order and product info for accurate replies
- Asks you to step in when something is missing
- nexioli.com — 42 pages Ready
- Shipping & returns policy Ready
- FAQ.pdf Ready
- Product catalog (Shopify)Processing
Customer Memory
Returning customers get consistent, informed support. Nexioli remembers who they are and what's happened before.
- Persistent profile for every customer
- Conversation history informs every new reply
- Language and preference awareness
Priya Nair
priya@example.com · English
- 3rd conversationThis week
- Previous topicInternational shipping
- Preferred languageEnglish
Analytics
See exactly how much time Nexioli is saving your team, without digging through spreadsheets or waiting for a report to generate.
- Emails answered and time saved, at a glance
- See how much Nexioli handles for you
- Loads instantly — no waiting for reports
Emails answered
1,284
Time saved
38h
Avg. confidence
91%
Emergency Stop
Complete control, whenever you need it. Pause all AI processing instantly, with every action logged for accountability.
- Pauses automation in a single click
- Incoming messages keep being stored, not lost
- Requires password confirmation, fully audited
Emergency Stop
Pauses all AI processing instantly
Audit log
- Automation enabled by youYesterday
- Confidence threshold updated3 days ago
Ready to hire your AI support employee?
Connect your inbox, import your knowledge, and see Nexioli handle your first customer email in minutes.