Features
Everything a support employee needs
Not a chat widget bolted onto your website. A complete system built around how real customer support work actually happens.
Smart Inbox
Every customer conversation lives in one organized place, with full context on every thread — no more digging through Gmail search.
- Unified view across every connected channel
- Full conversation history for every customer
- Status at a glance: open, answered, needs review
Review Queue
Every AI-drafted reply waits for a human decision before it reaches a customer. Approve as-is, make a quick edit, or reject entirely.
- Nothing sends automatically until you enable it
- Edit drafts inline before approving
- Confidence score shown on every draft
Company Knowledge
Nexioli answers using your website, FAQ, and uploaded policies — never generic information from the open internet.
- Import your website and documents in minutes
- Retrieval-based answers grounded in your content
- Escalates to a human when knowledge is missing
Customer Memory
Returning customers get consistent, informed support. Nexioli remembers who they are and what's happened before.
- Persistent profile for every customer
- Conversation history informs every new reply
- Language and preference awareness
Analytics
See exactly how much time Nexioli is saving your team, without digging through spreadsheets or waiting for a report to generate.
- Emails answered and time saved, at a glance
- Average confidence and automation rate
- Loads instantly — metrics are always precomputed
Emergency Stop
Complete control, whenever you need it. Pause all AI processing instantly, with every action logged for accountability.
- Pauses automation in a single click
- Incoming messages keep being stored, not lost
- Requires password confirmation, fully audited