Question 1

How long does setup take?

Accepted Answer

Most businesses are up and running in about five minutes: connect Gmail, import your knowledge, and Nexioli starts handling customer email right away.

Question 2

Do I need any technical knowledge to set this up?

Accepted Answer

No. Onboarding is designed to be a simple, guided, step-by-step process — no code, no configuration files, no technical setup required.

Question 3

What happens to emails that arrived before I connected Nexioli?

Accepted Answer

Nexioli starts processing new incoming emails from the moment you connect your inbox. It doesn't reach back into your historical inbox.

Question 4

Does Nexioli send emails automatically?

Accepted Answer

On paid plans, Nexioli sends replies it's sure about. On Free — or whenever it's not sure — you approve first in your Review Queue. Pause everything anytime with Emergency Stop.

Question 5

What happens if Nexioli doesn't know the answer?

Accepted Answer

It never makes things up. If it doesn't know, you'll reply yourself. If it's unsure, the draft shows up in your Review Queue so you can check before it sends.

Question 6

Can Nexioli learn our specific tone and policies?

Accepted Answer

Yes. Nexioli uses your imported knowledge — website, FAQ, documents — and your configured settings to match your company's tone and follow your policies.

Question 7

Can other companies see our data?

Accepted Answer

No. Every business's data is completely isolated. There is no shared access path between companies, enforced at the infrastructure level.

Question 8

Does Nexioli store my email password?

Accepted Answer

Never. Gmail connects through Google's secure sign-in — the same kind you use for other apps. We never see or store your password.

Question 9

Can I disconnect Gmail or delete my data?

Accepted Answer

Yes, at any time from your account settings. Disconnecting revokes Nexioli's access immediately.

Question 10

Is there a free plan?

Accepted Answer

Yes — €0 forever, with 25 AI emails per month. You approve every reply on Free. Upgrade for automatic sending and more volume.

Question 11

Can I cancel anytime?

Accepted Answer

Yes, with no long-term contract. You can cancel from your billing settings whenever you'd like.

Question 12

What channels does Nexioli support today?

Accepted Answer

Nexioli currently supports Gmail. The platform is built so additional channels — like Outlook, WhatsApp, and live chat — can be added without changing how the AI works.

Question 13

Will you support other email providers?

Accepted Answer

Additional channels are planned. Our architecture already supports adding new connectors without reworking the core product.

Frequently asked questions

Getting started

How the AI works

Privacy & security

Billing & plans

Integrations

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